Never Split the Difference

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiationswhether in the boardroom or at home.After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBIs lead international kidnapping negotiator. Never Splitthe Dif ...