Note: This pocket book is available in several languages: English, German, French, Dutch.

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.
Additionally for readers the processes are covered in a separate section.

1;Vorwort;62;Danksagungen;83;1 Einführung;163.1;1.1 Was ist ITIL?;163.2;1.2 ITIL Examen;173.3;1.3 Aufbau dieses Taschenbuchs;183.4;1.4 Wie man dieses Taschenbuch nut ...